Privacy Policy

1. Introduction

DebtDefend ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at debtdefend.ai (the "Service").

2. Information We Collect

Information You Provide

• Account information: email address and authentication credentials when you create an account.
• Uploaded documents: debt collection letters and related documents you upload for scanning.
• Payment information: billing details processed securely by our third-party payment processor. We do not store your credit card number.

Information Collected Automatically

• Usage data: pages visited, features used, and interaction patterns.
• Device information: browser type, operating system, and device identifiers.
• Log data: IP address, access times, and referring URLs.

3. How We Use Your Information

• To provide, maintain, and improve the Service, including scanning your documents for potential FDCPA violations and generating response letters.
• To process transactions and send related information.
• To communicate with you about your account, orders, and support requests.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations.

4. AI Processing

Your uploaded documents are processed by AI models to extract text and analyze potential legal violations. This processing is performed solely to deliver the Service to you. We do not use your documents to train AI models. Document content is not shared with other users.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: third-party vendors that help us operate the Service (e.g., payment processing, cloud hosting, authentication). These providers are contractually obligated to protect your data.
• Legal requirements: if required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your information, including 256-bit SSL/TLS encryption in transit, encrypted storage at rest, and role-based access controls. While we strive to protect your data, no method of transmission or storage is 100% secure.

7. Data Retention

We retain your account information and scan history for as long as your account is active or as needed to provide the Service. Uploaded documents are stored securely and associated with your account. You may request deletion of your account and associated data by contacting us at support@debtdefend.ai.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Request a portable copy of your data.

To exercise any of these rights, contact us at support@debtdefend.ai.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use advertising or third-party tracking cookies.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at support@debtdefend.ai